JamieThompson

IT Manager

• A volunteer position in Watford's new community radio project. I helped to install the infrastructure (cabling, etc.) and set up the IT infrastructure for the organisation to meet the requirements set down by the board. I also assist with the maintenance of this infrastructure as required by the needs of the business in my spare time.

Programmer

• Promoted within existing role.

Junior Programmer

• Working within the tools group, it is my responsibility to both assist my co-workers with the software needed to perform their jobs as well as developing software as required. To fulfil these responsibilities I use my abilities to adapt to and use many differing technologies as required.
• During this time I have mainly been working on projects to assist with the game localisation process, where I have had to fulfil a number of roles as the team was quite small.

Quality Rater - UK

• My role consists of ranking and evaluating web pages in the context of given queries, and ranking them according to criteria set forth by Google. In order to perform the role I use my excellent researching skills along with the ability to analyse unfamiliar topics quickly and accurately.

Returns Assistant

• I was responsible for processing returned stock and repairing or dispatching to external repair facilities said stock. These items included (but not limited to) games consoles, mobile phones, PC components and other electronic goods such as laptops and digital cameras, etc. I also assisted with movement of stock through the warehouse.

Jamie Thompson IT Services

• I have provided technical support and PC repair services to residential clients; this includes developing a couple of websites. The income from these services is very modest and not sustainable in the long term, but has allowed me to continue working on a number of avenues of further personal research topics (i.e. XML/XSL, SQL, PHP, LDAP, Linux, C++ game engine development, etc).

Sony Customer Care Agent

• My role as a Sony customer care agent involved providing excellent customer care services over the telephone on a variety of issues that related to Sony's products.
• Whilst in this role I became responsible for the development and maintenance of the pan European (and Multilanguage) playstation.com internal help system (the `knowledge base'), which I rebuilt from its original form using HTML and CSS. I also became responsible for handling feedback from the users of the system as well as training them on its usage.